61% of Consumers Indicated that Information Being Provided Through the Wrong Communication Channel Leads to Frustration with a Company LONDON and NEW YORK, Dec. 07, 2021 (GLOBE NEWSWIRE) — Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, today announced the results of a global survey that uncovers consumer...Read More

by McKinsey & Company Haphazard efforts at omnichannel can destroy value. Here’s what top brands do to get it right. Offering a compelling omnichannel experience used to be the bleeding edge of retail. Now it’s a requirement for survival. More than one-third of Americans have made omnichannel features such as buying online for in-store pickup part...Read More

With the increasing shift to online channels this past year, consumers digital preferences have matured and expectations have risen.  Personalization, customer journeys and online experiences are being scrutinized more than ever and those who have traditionally shopped at brick-and-mortar locations are expecting the same experiences online that they have received at physical locations. Take a...Read More

by Dhruv Mehta, Contributor to MultiChannel Merchant Have you ever wondered what omnichannel shoppers expect from your ecommerce store? Consider Paul, who visits your website to buy a new pair of shoes but decides to hold off the purchase for some time. Later, while browsing through his feed on Instagram, he clicks on your advertisement...Read More

by Dan Berthiaume, Chain Store Age Omnichannel demand is generally up as a result of COVID-19, but one offering is especially popular. According to a new survey of 2,000 U.S. consumers from virtual queuing solution provider Qudini, overall, 82% of respondents said they would find contactless pickup services that enable them to collect their orders...Read More

by Forbes Whether through branded content on social media or print ads for specific products, consumers often first encounter a company through its marketing efforts, and reaching target customers both online and offline is integral to a brand’s success today. However, if these strategies aren’t aligned, the messaging at different touch points can be diluted...Read More

Consumers shop across any number of devices and channels, much of these increasingly digital in today’s changed environment. Omnichannel marketing is an approach that provides customers with a completely seamless and integrated shopping experience from the first touchpoint to the last. In recent findings from PFL and Demand Metric, marketers who use 4 to 6...Read More